Privacy Policy — aajil Casino

1. Scope and Application

This Privacy Policy applies to all personal data collected by aajil through the aajil.cam website, any associated mobile applications, and all related services, features, and communications offered by the aajil platform. It governs data collected from:

• Registered Members who hold an active or inactive aajil account;
• Persons who visit the aajil Website without registering;
• Persons who contact aajil Customer Support via live chat, email, or other supported channels;
• Persons who participate in aajil promotions, surveys, or feedback programs.

This Policy should be read alongside aajil's Terms and Conditions and Responsible Gaming Policy, which together form the full contractual and regulatory framework governing your relationship with aajil. By creating an aajil account or using the Website, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.

2. Personal Information We Collect

2.1 Information You Provide Directly

When you register for an aajil account, complete KYC (Know Your Customer) verification, or interact with aajil services, we collect the following categories of personal information:

Category	Specific Data Elements	Required
Identity Data	Full legal name, date of birth, nationality, gender	Yes
Contact Data	Philippine mobile number, email address, residential address	Yes
Identification Documents	Copies of government-issued ID (Passport, Driver's License, UMID, PhilSys Card, SSS ID, PRC ID), selfie verification photographs	Yes — for withdrawals
Financial Data	GCash mobile number, Maya account details, bank account name and number, transaction history	Yes — for transactions
Account Data	Username, encrypted password, account preferences, communication preferences, responsible gaming settings	Yes
Support Data	Live chat transcripts, email correspondence, support ticket content	When applicable

2.2 Information Collected Automatically

When you access the aajil platform, certain technical and behavioral data is collected automatically by our systems and third-party analytics tools. This includes:

• Device and Technical Data: IP address, device type (mobile, desktop, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Usage and Behavioral Data: Pages visited, game titles played, session duration, bet amounts, login timestamps, navigation patterns, and click-stream data.
• Location Data: Approximate geolocation data derived from your IP address, used to verify that you are accessing the platform from within the Philippines as required by PAGCOR regulations.
• Cookie and Tracking Data: Data collected via cookies, pixels, and similar tracking technologies as described in Section 8 of this Policy.

3. How We Collect Your Information

aajil collects your personal data through the following means:

• Direct Provision: Information you enter during registration, KYC verification, deposit or withdrawal requests, support inquiries, and promotional entries.
• Automated Collection: Information collected automatically when you visit or interact with the aajil Website via cookies, server logs, and analytics scripts.
• Third-Party Sources: Identity verification services used for KYC compliance; payment processors such as GCash, Maya, and Philippine bank networks for transaction confirmation; fraud prevention and AML screening databases; and PAGCOR regulatory reporting systems.
• Publicly Available Sources: Publicly accessible Philippine government databases where used to verify identity or comply with regulatory obligations.

4. Purposes for Processing Personal Data

aajil processes your personal data for the following specific and legitimate purposes:

• Account Management: Creating, maintaining, and administering your aajil Member account, including authentication, account security, and preference management.
• Service Delivery: Providing access to casino games, sports betting, bingo, fishing games, keno, and all other gaming services available on the aajil platform.
• Payment Processing: Processing deposits and withdrawals via GCash, Maya, Philippine bank transfers, and other supported payment channels; verifying payment account ownership.
• KYC and Identity Verification: Verifying your identity and age (21+) as required by PAGCOR regulations and Philippine AML laws; preventing underage gambling and fraudulent account creation.
• Regulatory Compliance: Fulfilling obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (Republic Act No. 9160, as amended), the Data Privacy Act of 2012, and other applicable Philippine laws and regulations.
• Responsible Gaming: Monitoring account activity to identify potential problem gambling behaviors; applying deposit limits, session controls, and self-exclusion measures at your request or as required by PAGCOR standards.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorized account access, and other malicious behavior on the aajil platform.
• Customer Support: Responding to your inquiries, resolving disputes, processing complaints, and providing technical assistance.
• Marketing and Promotions: Sending you promotional communications about aajil bonuses, events, and new game releases, subject to your communication preferences and applicable Philippine marketing regulations. You may opt out of marketing communications at any time.
• Platform Improvement: Analyzing usage data and player behavior in aggregate to improve the aajil platform's performance, game selection, user interface, and overall player experience.
• Legal Claims: Establishing, exercising, or defending legal claims in the event of disputes or regulatory proceedings.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), aajil processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the aajil Terms and Conditions — such as account creation, payment processing, and game access — is necessary to fulfill the contract between you and aajil.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AML laws, KYC regulations, and other applicable Philippine legal obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and aggregate analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where your explicit consent has been obtained. You retain the right to withdraw consent for marketing at any time by contacting Customer Support or using the unsubscribe mechanism in any marketing email.

6. Sharing and Disclosure of Personal Data

aajil does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

6.1 Service Providers and Partners

We share personal data with carefully vetted third-party service providers who process data on our behalf and under our instruction, subject to data processing agreements that require them to maintain confidentiality and security standards equivalent to those applied by aajil. These include:

• Payment processors and e-wallet service providers (GCash, Maya, Philippine banks) for transaction processing;
• Identity verification and KYC service providers;
• Game software providers (for purposes of game delivery and fairness certification only);
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Fraud detection and AML screening service providers.

6.2 Regulatory and Law Enforcement Authorities

aajil is legally obligated to disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities when required to do so by law, court order, or regulatory direction. We will notify you of any such disclosure where legally permitted.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a substantial portion of aajil's business assets, your personal data may be transferred to the successor entity. We will provide reasonable advance notice of any such transfer and ensure that the successor entity is bound by privacy obligations no less protective than those set out in this Policy.

7. Data Retention

aajil retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and KYC Data: Retained for the duration of your account relationship with aajil plus a minimum of five (5) years after account closure, as required by Philippine AML regulations and PAGCOR licensing conditions.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act.
• Customer Support Records: Retained for three (3) years from the resolution of the support interaction, to enable follow-up and dispute resolution.
• Marketing Consent Records: Retained for as long as you are subscribed to marketing communications, plus two (2) years following opt-out to demonstrate compliance with consent requirements.
• Technical and Log Data: Retained for twelve (12) months, except where longer retention is required for security investigations.

Upon expiry of the applicable retention period, aajil will securely delete or anonymize your personal data in accordance with our data destruction procedures, except where retention is required by ongoing legal proceedings or regulatory investigations.

8. Cookies and Tracking Technologies

The aajil platform uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and analyze platform performance. Cookies are small text files stored on your device when you visit the aajil Website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of the aajil platform — including session authentication, security tokens, and load balancing. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits. Disabling these may reduce the quality of your experience.
• Analytics Cookies: Used to collect aggregated data about how players use the aajil platform, enabling us to improve performance and user experience. Data collected is anonymized and does not identify individual players.
• Fraud Prevention Cookies: Help detect and prevent fraudulent activity, multiple account creation, and unauthorized access attempts on the aajil platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the aajil platform. By continuing to use the aajil Website, you consent to the use of cookies as described in this Policy.

9. Data Security Measures

aajil implements a comprehensive set of technical, organizational, and administrative security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction:

• Encryption in Transit: All data transmitted between your device and the aajil platform is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher) with 256-bit SSL certificates.
• Encryption at Rest: Sensitive personal data, including KYC documents and financial information, is encrypted at rest in our secure data storage systems.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. aajil employees and contractors with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication (2FA): aajil offers and encourages the use of 2FA for all Member accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: The aajil platform undergoes regular security assessments, penetration testing, and vulnerability scans by qualified security professionals.
• Incident Response: aajil maintains a data breach response plan. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, aajil will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected Members without undue delay where required by the Data Privacy Act.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you — as a data subject — have the following rights with respect to your personal data held by aajil:

• Right to Be Informed: The right to be informed about the processing of your personal data — which this Privacy Policy fulfills.
• Right of Access: The right to request access to a copy of the personal data aajil holds about you, including information about how it is being processed.
• Right to Correction: The right to request that inaccurate, incomplete, or outdated personal data held by aajil be corrected or updated.
• Right to Erasure or Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, aajil will cease processing your data for marketing purposes immediately.
• Right to Data Portability: The right to receive a copy of personal data you have provided to aajil in a structured, commonly used, and machine-readable format.
• Right to Damages: The right to claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data in violation of the Data Privacy Act.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact aajil's Data Protection Officer via the contact details set out in Section 13 of this Policy. aajil will respond to all verified data subject requests within thirty (30) days of receipt.

11. Children and Minors

The aajil platform is strictly for individuals aged twenty-one (21) years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. aajil does not knowingly collect personal data from persons under the age of 21. If aajil discovers that personal data has been collected from a person under 21, such data will be immediately deleted and the associated account will be closed.

Parents and guardians who believe that a minor may have registered on the aajil platform or provided personal information without their consent should contact aajil Customer Support immediately. aajil will investigate and take appropriate remedial action promptly.

12. Changes to This Privacy Policy

aajil reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material changes to this Policy will be communicated to active Members via email to their registered email address and via a prominent notice on the aajil Website, at least seven (7) days before the changes take effect.

The effective date at the top of this Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically. Your continued use of the aajil platform following the effective date of any amendments constitutes your acknowledgment of the updated Policy.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or aajil's handling of your personal data, please contact us through the following channels:

• Data Protection Officer Email: [email protected] — please include "Data Privacy" in your subject line for prompt routing to our DPO team.
• Live Chat Support: Available 24/7 directly within the aajil platform for general inquiries and urgent matters.

aajil's Data Protection Officer will acknowledge receipt of your inquiry within twenty-four (24) hours and will provide a substantive response within thirty (30) days. Where additional time is required to process a complex request, aajil will inform you of the expected resolution timeline.

If you are not satisfied with aajil's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines, the independent government authority responsible for enforcing the Data Privacy Act of 2012.