Terms & Conditions — aajil Casino

1. Acceptance of Terms

By creating an account on the aajil platform, you confirm that you have carefully read and fully understood these Terms and Conditions. Your continued use of the aajil Website following any amendments to these Terms constitutes acceptance of such changes. If you do not agree with any provision of these Terms, you must immediately cease all use of the aajil platform and close your account.

These Terms apply to all aspects of your relationship with aajil, including but not limited to: account registration, deposits and withdrawals, participation in games and sports betting, use of promotional offers, and all communications with aajil customer support. The Terms are supplemented by additional policies including our Privacy Policy, Responsible Gaming Policy, and specific game rules, all of which are incorporated herein by reference.

2. Eligibility and Age Restrictions

Minimum Age Requirement: You must be at least twenty-one (21) years of age to register for an aajil account and participate in any gaming or betting activities on the Platform. This age restriction is mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) regulations governing online gambling in the Republic of the Philippines. aajil strictly enforces this requirement through mandatory Know Your Customer (KYC) verification procedures.

Geographic Restrictions: The aajil platform is intended exclusively for players physically located within the Philippines at the time of registration and gameplay. By registering, you warrant that you are a resident of or are physically present in the Philippines and that you are not accessing the Platform from any jurisdiction where online gambling is prohibited by law.

Legal Capacity: You represent and warrant that you have full legal capacity to enter into a binding agreement with aajil, that you are not under any legal disability, and that you are not subject to any court order, conservatorship, or other legal restriction that would prohibit you from gambling.

3. Account Registration and Security

3.1 Account Creation

To access the gaming services provided by aajil, you must register for a Member account by providing accurate, current, and complete information as prompted during the registration process. Required information includes but is not limited to: full legal name as it appears on government-issued identification, date of birth, Philippine mobile telephone number, valid email address, and residential address within the Philippines.

You are permitted to register and maintain only one (1) account with aajil. The creation of multiple accounts, duplicate accounts, or accounts under false identities is strictly prohibited and constitutes a material breach of these Terms. aajil employs sophisticated fraud detection systems to identify duplicate accounts, and any such accounts will be closed immediately upon discovery.

3.2 Know Your Customer (KYC) Verification

In compliance with PAGCOR regulations and Anti-Money Laundering (AML) requirements, aajil requires all players to complete identity verification before processing withdrawals or enabling certain account features. You must submit clear, legible copies of one or more of the following Philippine government-issued identification documents:

• Philippine Passport
• Driver's License issued by the Land Transportation Office (LTO)
• Unified Multi-Purpose Identification (UMID) Card
• Philippine Identification (PhilSys) Card
• Social Security System (SSS) ID
• Professional Regulation Commission (PRC) ID

Additionally, aajil may require a recent selfie photograph (taken within the last 30 days) holding your identification document to verify that the account holder matches the submitted identification. KYC review is typically completed within 24-48 hours of submission. Failure to complete KYC verification within 30 days of initial deposit may result in account restrictions.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your aajil account credentials, including your username, password, and any two-factor authentication (2FA) codes. You must immediately notify aajil Customer Support via live chat or email if you suspect any unauthorized access to your account or any breach of security.

aajil will never ask you to provide your password via email, SMS, or phone call. Any request for your password claiming to be from aajil is fraudulent and should be reported immediately. You agree to accept full liability for all activities that occur under your account, whether authorized by you or not, until such time as you notify aajil of a suspected breach.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

aajil accepts deposits via multiple payment methods available to Philippine players, including but not limited to: GCash, Maya (formerly PayMaya), GrabPay, bank transfer via Philippine banks (BPI, BDO, Metrobank, UnionBank, etc.), InstaPay, PesoNet, over-the-counter deposit via 7-Eleven CLiQQ kiosks, cryptocurrency (USDT TRC20), and Coins.ph. All deposits are processed in Philippine Pesos (PHP) unless otherwise specified.

The minimum deposit amount is PHP 100 (One Hundred Philippine Pesos). There is no maximum deposit limit imposed by aajil; however, individual payment methods may have their own transaction limits. Deposits made via electronic wallet services (GCash, Maya) are typically credited to your aajil account instantly. Bank transfers may take between 5 minutes and 2 hours to reflect in your account balance during banking hours.

Important: All deposits must originate from a payment account registered in your own legal name. Third-party deposits (payments made from an account belonging to someone other than the registered account holder) are strictly prohibited. aajil reserves the right to return any third-party deposits and may suspend accounts pending investigation.

4.2 Withdrawals

You may request a withdrawal of your available account balance at any time, subject to the completion of KYC verification and satisfaction of any applicable bonus wagering requirements. Withdrawal requests are processed to the same payment method used for your most recent deposit, except where this is not technically feasible.

The minimum withdrawal amount is PHP 100 (One Hundred Philippine Pesos). Withdrawal processing times vary by payment method: GCash and Maya withdrawals are typically completed within 5-30 minutes for verified accounts; bank transfers are processed within 1-3 hours during banking hours (Monday-Friday, 9:00 AM - 5:00 PM Philippine Time); cryptocurrency withdrawals are processed within 1 hour subject to blockchain confirmation times.

aajil does not charge withdrawal fees for the first three (3) withdrawal transactions per calendar month. Beginning with your fourth withdrawal in a month, a processing fee of 2% of the withdrawal amount (minimum PHP 50) will be deducted. This fee structure is designed to encourage responsible fund management while covering the costs of payment processing.

4.3 Anti-Money Laundering Compliance

In accordance with Philippine Anti-Money Laundering (AML) laws and PAGCOR regulations, aajil monitors all financial transactions for suspicious activity. Unusually large deposits, rapid deposit-and-withdrawal cycles with minimal gameplay, and other patterns indicative of money laundering will be flagged for review. aajil reserves the right to request additional documentation to verify the source of deposited funds and may freeze accounts pending completion of enhanced due diligence procedures.

5. Bonuses and Promotions

aajil offers various promotional bonuses, including but not limited to welcome bonuses for new members, reload bonuses, cashback promotions, loyalty rewards, and special event bonuses. All bonuses are subject to specific terms and conditions outlined on the promotions page and in promotional communications. By claiming any bonus, you agree to be bound by the applicable bonus terms.

Wagering Requirements: Unless explicitly stated otherwise, all bonus funds are subject to wagering requirements before they can be withdrawn. Typical wagering requirements range from 10x to 35x the bonus amount, depending on the specific promotion. For example, a PHP 1,000 bonus with 20x wagering requires PHP 20,000 in total bets before the bonus and any associated winnings become withdrawable.

Game Contributions: Not all games contribute equally toward satisfying wagering requirements. Slot games typically contribute 100%, while live dealer games may contribute 10-20%, and certain games may be excluded entirely. Specific game contribution percentages are detailed in the terms of each promotion.

Bonus Abuse: aajil reserves the right to void bonuses, cancel winnings, and close accounts in cases of bonus abuse. Prohibited activities include but are not limited to: creating multiple accounts to claim bonuses multiple times, using betting strategies designed solely to clear wagering requirements with minimal risk (such as hedging bets), and colluding with other players to manipulate bonus outcomes.

6. Betting Rules and Game Conduct

All bets placed on the aajil platform are governed by the specific rules of each game or sport, as published in the game information sections and sports betting rules pages. In the event of any discrepancy between these general Terms and specific game rules, the specific game rules shall prevail.

Bet Acceptance: A bet is considered accepted when it appears in your betting history within your aajil account. Once accepted, a bet cannot be canceled, amended, or reversed except in circumstances of obvious error (such as incorrect odds displayed due to technical malfunction).

Settlement of Bets: Casino game bets (slots, table games, live dealer) are settled immediately upon game completion. Sports bets are settled upon the official conclusion of the sporting event as determined by the relevant sports governing body. aajil reserves the right to void and refund bets in cases where the outcome is affected by match-fixing, cheating, or other irregularities, or where an event is canceled or postponed indefinitely.

Maximum Winnings: Certain games and promotions may be subject to maximum winning caps. For example, a free spins bonus may have a maximum withdrawal limit of PHP 10,000 regardless of the actual winnings generated. Such limits are clearly stated in the applicable game or promotion terms.

7. Prohibited Activities

The following activities are strictly prohibited on the aajil platform and constitute material breaches of these Terms:

• Underage Gambling: Any person under 21 years of age attempting to register, deposit, or play on aajil.
• Identity Fraud: Using false identification documents, providing false personal information, or impersonating another person.
• Multiple Accounts: Creating more than one account per individual, or allowing another person to access your account.
• Collusion and Cheating: Colluding with other players, using automated betting software (bots), exploiting software bugs, or employing any unfair advantage to manipulate game outcomes.
• Payment Fraud: Using stolen credit cards, conducting chargebacks on legitimate transactions, or otherwise engaging in payment fraud.
• Money Laundering: Using the aajil platform to launder funds obtained through illegal activity.
• Chargebacks: Initiating fraudulent chargebacks or payment reversals for legitimate transactions that were received and used for gameplay on aajil.
• Syndicate Betting: Participating in organized betting syndicates or groups designed to exploit promotions or gaming systems.
• Malicious Software: Introducing viruses, malware, or any software designed to disrupt the aajil platform or gain unauthorized access to its systems.

aajil reserves the right to immediately suspend or permanently close any account found to be engaged in prohibited activities, to void all associated bets and winnings, to retain any deposits pending investigation, and to report the matter to PAGCOR and relevant Philippine law enforcement authorities.

8. Responsible Gaming

aajil is deeply committed to promoting responsible gaming practices among all players on its platform. We recognize that while most players enjoy gambling as a form of entertainment, a minority may develop problematic gambling behaviors. aajil actively works to identify, support, and protect vulnerable players in accordance with PAGCOR standards and best practices in the global responsible gaming industry.

Self-Exclusion: Players who believe they may have a gambling problem may request voluntary self-exclusion from the aajil platform at any time by contacting Customer Support. Self-exclusion periods range from 30 days to permanent exclusion. During a self-exclusion period, aajil will make all reasonable efforts to ensure the excluded player cannot access their account or create a new account.

Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their aajil accounts at any time. Limit decreases take effect immediately; limit increases require a mandatory 24-hour cooling-off period before taking effect. aajil encourages all players to set deposit limits as part of their gaming budget management.

Session Controls: Players may set session time reminders and session time limits on their accounts. The aajil platform also displays a clock and session duration indicator during gameplay to help players manage their time.

For further details on our responsible gaming tools and resources, please visit our dedicated Responsible Gaming page.

9. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, aajil shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, the Platform, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, or the cost of substitute services.

aajil does not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. aajil shall not be responsible for any communications failures, disruptions, errors, or distortions arising from the use of the internet or any telecommunications network. Scheduled and unscheduled platform maintenance, technical failures, and third-party payment processor outages may temporarily affect service availability.

In jurisdictions that do not allow the exclusion or limitation of certain types of liability, aajil's liability shall be limited to the maximum extent permitted by law. In no event shall aajil's total liability to you for all claims arising from your use of the Platform in any given calendar month exceed the total net deposits made by you during that calendar month.

10. Intellectual Property

All content, materials, and features available on the aajil platform — including but not limited to software, text, graphics, logos, icons, audio clips, images, digital downloads, and data compilations — are the exclusive property of aajil or its content suppliers and are protected by Philippine and international intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial recreational gaming purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the aajil platform without the prior written consent of aajil.

11. Account Suspension and Termination

Termination by Player: You may close your aajil account at any time by contacting Customer Support. Upon account closure, aajil will process a withdrawal of your available balance (net of any outstanding bonus obligations) to your verified payment method within 5 business days. Once your account is closed, all bonus balances are forfeited.

Suspension or Termination by aajil: aajil reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraudulent activity, receipt of a regulatory instruction from PAGCOR, or evidence of problem gambling requiring intervention. Where feasible, aajil will provide the affected player with notice and an opportunity to respond prior to permanent account closure.

Effect of Termination: Upon account termination, your license to use the Platform is immediately revoked. aajil may retain your personal data as required by law and regulation. Winnings accrued from fraudulent activity will be forfeited. Any legitimate balance in your account at the time of termination will be returned via your verified payment method following satisfactory completion of any ongoing investigations.

12. Dispute Resolution and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the aajil platform shall first be addressed through our internal dispute resolution process:

1. Step 1 — Customer Support: Contact aajil Customer Support via live chat or email at [email protected] with a detailed description of your complaint. aajil will acknowledge receipt within 24 hours and aim to resolve the matter within 5 business days.
2. Step 2 — Formal Complaint: If the matter is not resolved to your satisfaction at Step 1, you may submit a formal written complaint to aajil's compliance team. A senior representative will review your complaint and provide a written response within 10 business days.
3. Step 3 — PAGCOR Escalation: If the matter remains unresolved after completing Steps 1 and 2, you may escalate the dispute to the Philippine Amusement and Gaming Corporation (PAGCOR) as the competent regulatory authority for online gambling in the Philippines.

Nothing in this clause shall prevent either party from seeking emergency injunctive relief from a competent court in the Philippines to prevent irreparable harm pending resolution of a dispute.

13. Amendments to Terms

aajil reserves the right to modify, update, or replace these Terms and Conditions at any time in its sole discretion. Material changes to the Terms will be notified to active Members via email to their registered email address and/or via an in-platform notification at least seven (7) days before the changes take effect. Non-material changes (such as corrections of typographical errors, clarifications, or changes to reflect new legal requirements) may be made without prior notice.

The date at the top of these Terms indicates when they were last updated. Your continued use of the aajil platform after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must close your account and cease using the Platform before the amendment takes effect.

14. Contact Information

For questions, concerns, or formal communications regarding these Terms and Conditions or any other aspect of the aajil platform, please contact us through the following channels:

• Live Chat Support: Available 24/7 directly within the aajil platform — the fastest way to reach our Filipino support team.
• Email: [email protected] — for formal complaints, KYC submissions, and detailed inquiries.

aajil is committed to responding to all formal email inquiries within 4 business hours during standard Philippine business hours (Monday to Friday, 9:00 AM – 6:00 PM Philippine Standard Time, GMT+8) and within 24 hours on weekends and public holidays.